Shipping & Returns
Shipping Policy at Aura
If you have any questions or concerns about your order, please don't hesitate to reach out to our customer support team. We're here to help
We always strive to get your hair accessories to you as soon as possible! Here are some important details to note:
We offer free standard shipping on all orders within the United States.
Orders typically ship within 2-3 business days of being placed.
Once your order has shipped, you will receive a confirmation email with a tracking number so you can keep an eye on its progress.
If you need your hair accessories more quickly, we offer expedited shipping options for an additional fee.
If you have any questions about your order or our shipping policy, please don't hesitate to contact us. We're always happy to help!
Return Policy
We want you to be completely satisfied with your hair accessory purchase! If for any reason you are not happy with your order, we offer returns within 30 days of the purchase date. Here are some important details to note:
To initiate a return, please contact us with your order number and reason for the return.
All returned items must be in their original condition and packaging. We cannot accept returns on items that have been used, damaged, or altered.
Shipping fees for returns are the responsibility of the customer, unless the return is due to a defect or error on our part.
Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item.
If you receive a damaged or defective item, please contact us as soon as possible so we can make it right.
We do not offer exchanges at this time, but you are welcome to return your original item for a refund and place a new order for the replacement item.
If you have any questions about our return policy, please don't hesitate to contact us. We're always happy to help!